After Sales
AFTER SALES
Customer queries are always a great source of feedback for product improvements. Unfortunately, they can often also be time-consuming. Clear-cut structures and straightforward predefined processes are the answer.
“Anyone who has never made a mistake has never tried anything new.”
(Albert Einstein)
Smoothly functioning After Sales service strengthens the bonds of customer loyalty. In addition, efficiently structured service helps you to save costs and enhance your customers’ and employees’ satisfaction.
At Quantum Yang, we:
Contract Design
Draft terms and conditions of your warranty and delivery operations
Service & Support
Optimize your first level customer inquiries
Process
Establish a straightforward, transparent After Sales process
Recall
Take care of troubleshooting (fault analysis, risk management, recalls)
