After Sales
AFTER SALES
Customer queries are a great source of feedback for product improvements. Unfortunately, they can often also be time-consuming. Clear-cut, straightforward structures and predefined processes are the answer.
“Anyone who has never made a mistake has never tried anything new.”
(Albert Einstein)
A smoothly functioning After Sales service strengthens the bonds of your customers’ loyalty. An efficient service structure helps your company to save costs and enhances customer and employee satisfaction.
At Quantum Yang, we:
Contract Design
Draft terms and conditions of your warranty and delivery operations
Service & Support
Optimize your first level customer inquiries
Process
Design a clear, simple process for After Sales support
Recall
Take care of troubleshooting (fault analysis, risk management, recalls)
